MAINTI4® After Sales Service offers a complete management solution for your after sales services, along with sales management, from quoting to billing.
Your customer and equipment database
- Each customer has a seperate file with all the relevant information in one place : contacts and their details, technical equipment lists, types of contracts, preventive visits …
- Keep track of the installation process for each customer and get alerted when controls and preventive maintenance are coming up.
After Sales Service and managing calls
To simplify the relationship and communication between the customer and After Sales teams, our TRIBOFILM software has many benefits for Call Management.
- Improve tracking and management of incoming calls from your customers,
- Save each call and get quick access to customer call history,
- Get a quick overview of each customer’s information, contracts, equipment …,
- Be quick to respond ! Create and schedule work orders for technicians.
Change to a paperless system, get digital and mobile
- The old days of filing cabinets with paper customer files are over ! You can file all the relevant information digitally with our our mobile solution !,
- Equip your technicians with smartphones or tablets to access customers’ informations, check details, upcoming visits…,
- Consult Intervention Report Logs and improve the quality and speed of your interventions,
- Get real-time access to what needs to be done on-the-field,
- Management of electronic documents is already integrated in our CMMS sorftware MAINTI4®
- Create and electronically sign your reports directly on your mobile phone. And then send them automatically to your customer by e-mail.
Analyze recurring problems from After Sales Services
- Easily spot recurring problems directly from your device and detect design anomalies.
- Implement Preventive Maintenance based on the analysis of recurring problems.
RFid tags and barcodes
- Install RFid, NFC, or barcode labels to work faster,
- Stop wasting time searching for customer or equipment information : scan the tag and get the job done !
After Sales Service Maintenance Management and Sales Management
- As well as the assistance it brings to Technical and Maintenance Management, our MAINTI4® solution offers complete Sales Management,
- Complete your supply purchases directly through MAINTI4®, as well as quotes related to stock, work costs, and different services…..
- Follow up Sale Orders, Deliveries and Billing,
- Follow up on the different costs of a new intallation for your customer, including the differences between purchases, works done and billing.
A CMMS web solution for your After Sales Service
Using a simple web browser, your customer will be able to view, in real time, the different works done, as well as their progress status, and also create a new work request at any given time.
Automatic e-mail alerts sent to different service teams means you can optimize your reaction time and increase customer satisfaction.
Manage your customer contracts with MAINTI4®
- With MAINTI4®, you can manage your customers’ Maintenance Contracts ; it’s an easy to use CMMS software.
- Each customer contrat is saved, so you can track and follow expected performances for the contract, as well as do simple and quick invoicing.
- Be alerted at the right time about the renewal date of a contract !
In the After Sales Service sector, the many CMMS users already trust TRIBOFILM and its Maintenance Software for after sales teams.